FAQ New

You can get it at Guardian, Vitacare, Alpro and selected pharmacies. For nearest store around you, click our Store Locator. You can make online purchase as well at www.cosmoderm.com.my.
Yes! You can email us your name, address, phone number and products you want to purchase at askcosmoderm@gmail.com and we will contact you for further processing.
Once payment is made, delivery process will take about 3 working days. However, we can’t guarantee all orders will be sent on schedule. Our goal is to send your parcel as soon as possible. If there is any problem regarding lack of / out of stock, we will inform you and send your purchase as soon as possible once the product is available.
Log on to www.cosmoderm.com.my and click Track My Parcel. Don’t forget to fill in your order ID and email to check your status.
Please call our hotline 1700-815-495 Monday to Friday at 10am to 5pm to make changes or canceling your orders.
Cosmoderm have always been proud with using natural substances and have always been known as pioneer in the development, formulation and product sales which are rich in ingredients from natural substances. The word ‘natural substance’ and ‘chemical free’ in skin care and body care industry have always been misinterpreted by consumers. Even though the ingredient came from nature, it doesn’t mean its characteristic is natural and chemical free. Most of plant extracts contains chemical compound. It is impossible to say a product is ‘chemical free’.
Cosmoderm is a proud supplier of quality products, pure and safe. The end products by Cosmoderm have to meet the specific requirements of the regulation and international laws. Cosmoderm is fully responsible to ensure its consistency, purity and efficacy of its products so that consumers are confident in its integrity, performance and safety.
No! In Cosmoderm, consumer’s safety is our priority. We never test our ingredients or products on animals or ask any party to test it for us unless it’s needed by law. Our company and brand remain dedicated to the elimination of cosmetic products and ingredients testing on animals. We believe that animal testing is unnecessary to confirm the safety of a cosmetic product or its ingredients and Cosmoderm encourage alternative ways and eliminate animal testing globally.
Parabens are the most widely used preservatives in cosmetic products. It is an effective anti-bacterial and anti-fungal agent and had been use widely in cosmetic and pharmaceutical industry for more than 50 years. The most common paraben used in cosmetic products are Methylparaben (E218), Ethylparaben (E214), Propylparaben (E216) dan Butylparaben. The use of this paraben mixture will allow the use of small amount but permanent increase the level of preservation.
Level of paraben in Cosmoderm products are very little and meet the security level recommended by the SCCP (EU Scientific Committee for Consumer Products). All Cosmoderm products had to go through this examination required in Amendment 6, the European Cosmetic Directive 76/768 / EEC. Cosmoderm also obtained the approval of the Halal certificate by JAKIM and JAIS since 2005.
The decisions to discontinue or introduce a new product or size are made according to feedback from the consumer preferences and buying patterns. We are happy to assist in finding you a new alternative favorite. If it is your favorite product, make sure you stock up and look forward to new beauty product solutions that will come.
For skin problems stated, its best to use Vitamin E with Resehip Oil series. Enriched with Vitamin A and helps fade fine lines, wrinkles, scars and dullness as well as restore the skin moisture. Rosehip oil is not just for the facial skin, it can also be use to fade scars and moisturized skin all over the body. Vitamin E series range from facial cleanser, toner, moisturizer and exfoliating gel.
Try mixing Vitamin E Cream and Vitamin E Oil together and then rub on the scar.
We would normally suggest to treat oily and acne problem first with Tea Tree Oil series. Then when the problems subside, you can change to treat scar problems.
Both of it are suitable to treat scar, normal, dry, and dull skin. Only difference is Vitamin E Cream 1,000IU is suitable for normal but not too dry skin. It is suitable for people aged 20s as the level of vitamin is not too high according to skin PH level. While, for dry, dull and matured skin, Vitamin E Cream 3,000IU is the answer. Suitable to be use by people age 30s and above as our PH level in skin decreases as we aged and the level of vitamin in Vitamin E Cream 3,000IU is high.
The difference is the level of Vitamin E used according to IU measurement. Vitamin E Oil 15,000IU is use when the scar is not that severer while Vitamin E Oil 30,000IU is used when the scar is severe and deep. The consistency of Vitamin E Oil 30,000IU is thicker and we suggest using it at night as its texture is oily and uncomfortable. Mix with Vitamin E Cream for smoother mixture. During day time, use Vitamin E Oil 15,000IU instead to prevent skin looking oily. The cream and oil can be use all over the body as well.
Yes, we have! This is a concern for many and Cosmoderm have an effective products. For oily and acne prone skin, we suggest to use Tea Tree Oil series to treat and prevent oil and acne on skin. It contains substances that can regulate the rate of oil production needed by the skin daily. Oily skin encourages bacteria to activate acne breakout. Tea Tree series includes facial cleanser, toner, anti blemish and moisturizer. For more effective results, try using mask once a week. Our Tea Tree series contain Vitamin E so it won’t dry out your face in fact, it moisturizes without oil.
Cosmoderm Gentle series are the most suitable for matured and sensitive skin. It is specially formulated to promote cell renewal, retain and lock the protective layer of the skin to enhance the skin's immune system and most importantly, avoid substances that can cause skin allergies. Enriched with active ingredients such as Aloe Vera, Vitamin E, Collagen and Q10 which prevent skin from dryness and become sensitive. It consist of cleansers, moisturizer, day cream and night cream.
For dry and oily combination skin, use a combination of Tea Tree and Vitamin E series. There are 4 basic products for this type of skin consists of cleanser, toner and moisturizer. For more effective result, you can try mask once a week.
For this kind of skin, it’s best to use Tea Tree and Gentle series to control acne and oil production. Oily skin activates bacteria to produce acne. Use Tea Tree series consist of cleanser, anti-blemish and moisturizer while Gentle series use only toner. Our Tea Tree series consist of vitamin E which prevent the skin from dryness and keep it moisturized without oil.
We have! Use Cosmoderm Light & Bright Spot Treatment. Take a small amount of the cream and rub it only at the pigmentation. Its best to use cotton buds for this. We suggest you to use it at night and after moisturizer. Use the Light & Bright Spot Treatment alternately with Vitamin E Cream to prevent skin from dryness. Vitamin E Cream can be use all over the face and make sure to put extra on the pigmentation spot.
Try using Q10 Eye Treatment Gel every day after using toner. Take a small amount and rub it around the eyes and massage three times in a circular motion. It can also be used as an eye mask and leave it to sleep.
That means you skin is responding well. The clogged oil in the pores is coming out. Use Vitamin E Magic Exfoliating Gel or go for facial regularly. We suggest to continue using Cosmoderm for at least 28 days.
It is a result of clogged pores. Exterior skin may be dry but it’s oily in the inside. Facial cleansing should be improved so that all dirt is cleaned thoroughly.
If the method and cleansing is not thoroughly, layers of dead cells that cover the blackheads and whiteheads will not be removed entirely. Blackheads and whiteheads should be loosened and dead skin cells must be removed beforehand to ensure blackheads and whiteheads can be easily removed
Tea Tree Oil Purifying Mask and Tea Tree Oil Anti Blemish Gentle is the answer! It will loosen the blackheads and whiteheads as well as clean clogged pores so that oil production on skin is more even while treating the skin.
Use a combination of facial cleanser and facial scrub according to your skin type every two days. For dry skin, use Vitamin E Facial Cleansing Foam and Vitamin E Magic Exfoliating Gel. For oily skin, use Tea Tree Oil Facial Cleanser and Vitamin E Facial Scrub.
Use Tea Tree Oil Day & Night Moisturizer with Vitamin E and Vitamin E Toning Lotion every day to shrink the pores and stay fresh.
  1. Wash face using cleanser according to your skin type. Vitamin E Facial Cleansing Foam (for dry skin), Tea Tree Oil Facial Cleanser (for oily skin).
  2. Scrub using Vitamin E Magic Exfoliating Gel (for dry skin), Vitamin E Facial Scrub (for oily skin). Rinse with water.
  3. Apply Tea Tree Oil Purifying Mask for 20 minutes. Rinse thoroughly followed by Vitamin E Toning Lotion (for dry skin), Tea Tree Oil Toning Lotion (for oily skin).
  4. Apply Tea Tree Oil Anti-Blemish Gentle on blackheads and whiteheads during day time as well as at night. Let it absorb.
  5. Apply Tea Tree Oil Day & Night Moisturizer to lock in moisture.
Repeat these steps for 3 consecutive days and twice a week to prevent blackheads and whiteheads breakout.
CIMB clicks, Bank Islam, Maybank2u.com, MOLpay and pay cash at 7-Eleven.
You can deposit the transection to Cosmoderm’s Maybank, CIMB and Bank Islam account then email us your receipt and order ID at askcosmoderm@gmail.com.
Yes we do! For more updates on promotion which weren’t stated on our website, click our Special Offer page at our website www.cosmoderm.com.my or contact us through email, telephone or social media for any inquiries. You can also subscribe to our newsletter.
Yes! Follow us at @cosmoderm on Instagram, @ilovecosmoderm on Twitter and www.facebook.com/Cosmoderm on facebook.
Send us your queries at Contact Us, or call our hotline 1700-815-495 Monday to Friday at 10am to 5pm.

via email at askcosmoderm@gmail.com

OR

call our HQ at +603-5879 6150
Monday-Friday (excluding Public Holidays)
Time: 10.00am - 5pm for assistance.

 

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