Delivery Method

 
Delivered To Your Doorstep
Check out our Infographic guide below :

 

Currently, we can only send orders to street addresses in Peninsular & East Malaysia. We DO NOT deliver to a PO Box address. We are unable to ship to any International address.
DELIVERY MTHOD
Cosmoderm Malaysia can only send orders to street addresses in Malaysia. We do not deliver to a PO Box address. We are unable to ship to any International address.
At the time of delivery, you may be required to validate the delivery of the products by signing-off with the delivery personnel. You agree to inspect the product/products for any obvious faults, defects or damage before you sign for received products.
We deliver all orders using our standard packaging materials. Any special packaging as request by customer is subject to additional charges.
There will be 2 attempts made to deliver your parcel. If at all these 2 attempts fail, a note will be placed in your recipient’s mailbox for collection at delivery counter at the allocated PosLaju Post Office & others courier Services.
Note: Purchases made after 2pm each day would be considered as next day purchase for courier purposes.
MULTIPLE ADDRESS DELIVERY
We are currently only able to deliver to one delivery address per order. If you'd like to deliver to multiple addresses, please place a separate order for each unique address.
STANDARD DELIVERY ON ORDERS 
Cosmoderm.com.my offers Standard Delivery Charges on online orders. Delivery charges are fixed at:
Peninsular Malaysia: RM10.00 with every transaction
Sabah and Sarawak: RM15.00 with every transaction
We strive to deliver your purchased products in shortest time possible. All orders are in processed as soon as the transaction is confirmed.
All orders are dispatched and delivered by PosLaju & 
& others courier service,
Monday – Friday, excluding weekends and public holidays.
Next Business Day Delivery
  1. Confirmed orders will be delivered on the next business day if they are placed before 2PM, Monday – Friday, excluding public holidays.
  2. Orders placed on Friday after 2PM and over the weekend will be processed on Monday and will be delivered out on Tuesday by PosLaju, excluding public holidays.
  3. Next Business Day Delivery is not available for addresses with P.O. Boxes. and East Malaysia (Sabah/Sarawak).
  4. Delivery to rural or remote areas may take an additional 2 – 3 working days.
Sale/ Promotional Periods
During peak sale/promotional periods, we may not be able to fulfill next day deliveries due to heavy surges in online orders – you will be advised of any product availability issues when placing your order.
  • Peninsular Malaysia: Additional 3 – 5 working days for your order to arrive.
  • Sabah/Sarawak: Additional 3 – 7 working days for your order to arrive.
Delivery to East Malaysia (Sabah & Sarawak)
  • All orders to East Malaysia (Sabah or Sarawak) will be processed and delivered within 3-7 working days, depending on the shipping destination.
  • Next Business Day Delivery is not available for addresses with P.O. Boxes.

 

RETURN POLICY

 

1. We do not accept exchanges for items sold.

2. All the items have undergone high standards of quality checks and we assume there are no serious flaws in our products. We will only accept returns for faulty products within 7 days of receipt.

3. To return an item, please call or email our customer service team and we will assist you with return instructions. We will only accept returns that have been processed by our customer service team.

4. No refunds of payment allowed. Buyers will be responsible for any return postage incurred but will be compensated with free products.

 

 

 

 

Not A Member? Register Now


For all further enquiries, please do not hesitate to contact us
via email at 
askcosmoderm@gmail.com OR call our HQ at 1700-815-495
Monday-Friday (excluding Public Holidays)          Time: 10.00am - 5pm for assistance.

 

Print